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INDI Library v1.7.8 Released (11 May 2019)

Mid year release of INDI Library v1.7.8 comes with a few drivers and improvements to to existing drivers.

Support/download needed

  • Posts: 11
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Support/download needed was created by StrStrck

Hi.
It’s been over a week without help for my Stellarmate connection issues. I have posted in a relevant thread, and I have followed instructions to e-mail support.
I specifically need a link to download a new image. I don’t have other options for connecting to my Smate. I see that another customer gets a link for download right away, then it’s a mystery to me, that I have to do it differently, and with no help so far... I understand if people are busy. But a short “we’ll get back to you” would do a lot.

I have also requested support from the Stellarmate-site, but so far no luck.

Please react to my query, I really want my Smate up and running.
2 weeks 1 day ago #39014

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Replied by knro on topic Support/download needed

bjorn, all your requests were answered when they were recieved. I think there is an issue with your email. Please double check (including SPAM folder).
Jasem Mutlaq
Support INDI & Ekos; Get StellarMate Astrophotography Gadget.
How to Submit Logs when you have problems?
Add your observatory info
The following user(s) said Thank You: StrStrck
2 weeks 1 day ago #39015

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  • Posts: 11
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Replied by StrStrck on topic Support/download needed

Hi Jasem.
Nothing there, odd...

I’ll supply an alternative e-mail address, see if that works.

Regards!
2 weeks 1 day ago #39018

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  • Posts: 6
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Replied by Robomort on topic Support/download needed

I was able to retrieve an image by using the link in the initial email confirmation at time of purchase.
2 weeks 1 day ago #39034

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Replied by knro on topic Support/download needed

StrStrck wrote: Hi Jasem.
Nothing there, odd...

I’ll supply an alternative e-mail address, see if that works.

Regards!


Please send me your alternative email as a private message.
Jasem Mutlaq
Support INDI & Ekos; Get StellarMate Astrophotography Gadget.
How to Submit Logs when you have problems?
Add your observatory info
The following user(s) said Thank You: StrStrck
2 weeks 22 hours ago #39035

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